If You Are Homeless

Coordinated Entry Process
If you are currently homeless, please call (828) 264- 1237 and request to speak with the Emergency Shelter Coordinator. Hospitality House operates the community's Coordinated Entry & Assessment system, and our agency strives to ensure that each individual and family experiencing homelessness receives an assessment for services. Individuals and households demonstrating the highest level of need will be prioritized for housing services. 

Please call us anytime (828) 264-1237 - 24 HOURS A DAY 

Winter Seasonal Shelter: November 1st - April 30th

Six months of the year we operate a Winter Seasonal Shelter to keep people safe from the weather. Each night we convert our Conference Room and Dining Room into sleeping quarters. Men, women and children seeking shelter must arrive prior to 5:30 pm each day to complete an intake. We provide a safe, warm environment for anyone experiencing homelessness, living in a tent, car or uninhabitable structure. One locker per person is issued upon check-in. Each evening at 9:00 pm cots are distributed and they are put away the next morning beginning at 6:00 a.m. 

Emergency Shelter Program:

Prior to or on the day of becoming homeless CALL US at (828) 264-1237 to check availability. If we have space available, we ask you to arrive for an intake prior to 4:30 pm. Our funding dictates our ability to only serve individuals and families from Ashe, Avery, Wilkes, Watauga, Alleghany, Mitchell and Yancey counties in North Carolina. 


In order to stay in the Emergency Shelter Program will need to provide verification of homelessness. This may include an eviction notice or a statement from a family member, friend, or community member.


Homeless Verification Forms:

Eviction Verification

Statement from Family or Friend

Living Conditions

Hospitality House is a community living facility comprised of shared spaces. You must be able to reside with others in a peaceful manner. Each room has multiple beds and residents share bathrooms, common areas, laundry, and shower facilities. We have zero-tolerance policy for violence. 


Drugs and Alcohol

The possession of drugs and/or alcohol on the property of Hospitality House is strictly prohibited. 


Complete Emergency Shelter Resident Guidelines 



Street: 338 Brook Hollow Road

Mail: PO Box 309

Boone, NC, 28607


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Hospitality House, a regional nonprofit transitional living facility and crisis assistance resource center, serves seven rural North Carolina counties (Watauga, Wilkes, Ashe, Avery, Alleghany, Mitchell, and Yancey) providing housing, prevention, and nutrition. Since 1984, the mission of Hospitality House has been to rebuild lives and strengthen community by providing a safe, nurturing, healthy environment in which individuals and families experiencing homelessness and poverty-related crises are equipped to become self-sufficient and productive. Federal Tax ID 56-1442966.

Non-Discrimination Policy: Hospitality House does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, class, income status, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients. As an intern you are expected to represent the Hospitality House and adhere to our Non-Discrimination Policy. 

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